Australian Embassy
United Arab Emirates
Embassy address: 8th Floor, Al Muhairy Centre, Sheikh Zayed the First Street, Abu Dhabi - Telephone: +9712 401 7500 - Fax: +9712 401 7501

Services for Australians Overseas

Assisting Australians

Consular Services Charter

This Charter outlines the consular services and assistance that are provided by the Department of Foreign Affairs and Trade. There will be circumstances in which our ability to provide consular support may be limited. These circumstances are outlined in this document.

 Australian Embassy in Abu Dhabi
Consular and Passport Office
Tel: +971 2 401 7500
Email: abudhabi.embassy@dfat.gov.au
Opening hours: Sunday – Thursday 8:30 – 16:30
(Closed on Friday, Saturday and relevant public holidays)
The Embassy has accreditation for the United Arab Emirates and the State of Qatar

Australian Consulate-General in Dubai
Consular and Passport Office
Tel: +971 4 508 7100
Email: consular.dubai@austrade.gov.au
Opening hours: Sunday – Thursday 8:00 – 16:00
(Closed on Friday, Saturday and relevant public holidays)
The Consulate-General has accreditation only for Dubai and the Northern Emirates

After hours emergency Consular Assistance – Open 24/7
Consular Emergency Centre (CEC)
Department of Foreign Affairs and Trade (DFAT) in Canberra
Tel: +61 2 6261 3305 (Voice Calls)
Tel: +61 421 269 080 (SMS)
Toll free from the UAE: 800 0610 1060
 

Travel information for Australians

The Department of Foreign Affairs and Trade offers the latest travel advisories and other traveller hints, including to the Embassy's countries of accreditation: UAE and Qatar.

The Department of Foreign Affairs and Trade, in consultation with the Department of Health, updates bulletins for Australians regarding the MERS virus with information on symptoms and precautionary measures.
The bulletin can be found at http://smartraveller.gov.au/zw-cgi/view/TravelBulletins/MERS
 

 On-line registration for Australians overseas

We encourage use of this online registration service by Australians planning to reside overseas and those travelling to locations where there are security risks.

Smartraveller Information

The Smartraveller iPhone app is now available in the App Store. The app features location aware travel advice updates and access to Smartraveller advice without the need for an internet connection, along with easy repeat travel registration using saved information

Passports

Apply for a passport renewal form online

If you plan to lodge an application in Abu Dhabi:

 All Australian citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport. Please contact us on +971 2 401 7500 or email: abudhabi.embassy@dfat.gov.au for further advice or to make an appointment to lodge your application. Appointments are available between 0830 and 1500 Sunday to Thursday.

This will ensure that you receive immediate attention at the appointed time.

Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment.

Up to three weeks are required for the issue of passports.  It is a good idea to plan the replacement of a passport well ahead of the expiry date and, if you need to travel, ensure bookings allow sufficient time to replace passports and also visas where needed.

Remember that some countries require that passports have at least 6 moths validity in order to permit entry/obtain a visa. Planning ahead can help avoid problems.

All passport fees are payable in exact cash or by credit card in UAE dirhams at the nominated exchange rate (which is subject to variations).  Personal cheques will not be accepted, and no other currency is acceptable.  We do not accept passport applications by courier.

All passport applications lodged overseas from 1 July 2015 will incur an additional overseas application fee of $100 for adult (including senior) passports and $50 for child passports payable in UAE dirhams at the nominated exchange rate (which is subject to variations).

Once we open our Embassy in Qatar, passport services will also be available in Doha. Until then applicants from Qatar should contact the Embassy in Abu Dhabi

If you plan to lodge an application in Dubai:

All Australian citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport. Please contact us on +971 4 508 7100 or email: consular.dubai@austrade.gov.au for further advice or to make an appointment to lodge your application. Appointments are available between 0830 and 1500 Sunday to Thursday.

This will ensure that you receive immediate attention at the appointed time.

Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment.

Up to three weeks are required for the issue of passports. It is a good idea to plan the replacement of a passport well ahead of the expiry date and, if you need to travel, ensure bookings allow sufficient time to replace passports and also visas where needed.

Remember that some countries require that passports have at least 6 moths validity in order to permit entry/obtain a visa. Planning ahead can help avoid problems.

All passport fees are payable in UAE dirhams at the nominated exchange rate (which is subject to variations) in exact cash or by credit card (that does not require a pin to be entered).  No other currency or form of payment is acceptable.

All passport applications lodged overseas from 1 July 2015 will incur an additional overseas application fee of $100 for adult (including senior) passports and $50 for child passports payable in UAE dirhams at the nominated exchange rate (which is subject to variations).

If you plan to lodge an application in Australia

Applicants may wish to apply for replacement passports while in Australia. You can prepare forms and make appointments for interview ahead of departure if your time in Australia is limited. In Australia you can pay the priority processing fee and have your passport issued in 2 working days (allow additional time for delivery, if required) –otherwise we recommend you allow up to three weeks to receive your new passport. This priority processing service is not available in the UAE.

Notarial acts

The Embassy and the Consulate-General performs notarial acts, for which fees are charged. Australians requiring consular services are requested where possible to ring the Embassy in Abu Dhabi or the Consulate-General in Dubai in advance to make an appointment.

This will ensure that you receive immediate attention at the appointed time.
 

Living in UAE or Qatar

Former Residents

A gateway to information about Australian benefits, payments and services

 Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Taking cats and dogs to Australia

Elections